50 Steps for Starting and Improving your Janitorial or Cleaning Business by Kevin Carnahan
|
Thank You if you have purchased this web tutorial. All proceeds to benefit the International Janitorial Cleaning Services Association. If you need any assistance with any information on this page please email at admin@ijcsa.com
If you purchased this package VIA Clickbank a charge will be on the credit card statement listed as Clk*Bank
|
You have decided to start or improve a cleaning business, that is the reason you purchased this tutorial. First let me tell you about the janitorial and cleaning industry. You will read online from many sources that there is alot of glitz and glamour owning a cleaning or janitorial service. Please everything you read in regards to glitz and glamour forget. Tell me what is glamorous about scrubbing a toilet or mopping floors? Not much right. You may have also read online about service owners who started with $50 and made a million dollars their first year. Please also forget this. It can happen just the same as someone getting lucky and winning the lottery, and lightning does strike in this industry. With proper advertising and being prepared you can handle that lightning strike, the call for a big estimate, the call for you to clean the big account. In most cases though a cleaning service owner will make maybe $12,0000 the first year. Extremely motivated service owners with knowledge and dedication can make on their first year $25,000-$35,000 I have had the opportunity of knowing owners that have a strong background for business working extremely hard and a understanding of industry making $45,000 their first year.
First things to remember is 1- This is not a get rich scheme. You will spend countless amount of hours cleaning toilets and other peoples property. 2- When you are not cleaning you will be marketing your business, performing advertising and sales or working on paperwork. 3- This is a very, very competitive market. Along with hundreds of thousands of licensed reputable firms out their performing cleaning and janitorial, there are thousands upon thousands of illegal operators, non licensed, non insured, not paying taxes that will undercut your legitimate proposal and estimate by thirty percent or greater.
Second thing to remember is The janitorial and cleaning industry from recent reports has the highest turnover rate of any service industry. Why? There is no glitz and glamour in it, especially if you are a employee of a cleaning service. The average industry standard for cleaning workers is $7.15 an hour, with no benefits, no vacation time, no bonus. Also: Who wants to be a toilet scrubber for the rest of their life? Employees last an average of 3 months, they are usually in between jobs looking for something better, and usually find something better in under three months. Your goal as a cleaning service owner when dealing with employees is to keep them motivated, keep them interested, and gradually increase their pay to keep them around longer. I will go into great detail below of ways to keep your employees motivated to serve your needs.
Third thing to remember Janitorial and cleaning services are moving drastically to full maintenance and service providers. It is not just about cleaning anymore, its about maintaining property. Many service providers offer handyman services, security, janitorial and paper supplies, office supplies, light bulb management etc. the list goes on and on. If you are determined about opening a cleaning and janitorial service my advice is to think of yourself as a complete solution to your customers needs. A one stop shop having all the services needed by your customer.
One thing about a cleaning business is the options are unlimited for you. You may choose to start small and keep it small. You may just be looking for a way to gain some extra income for your household or paying off some bills.
You may choose to become large and continue to grow.
Your Decisions
Small Business: I know a carpet cleaning service owner that has a good full time job 40+ a week, benefits and a pension plan. He runs a carpet cleaning business on the weekends. He says Kevin " I do carpet cleaning to take my wife and kids on a wonderful vacation each year, and the rest goes into a college fund "
To me when I hear stories like this I say that's wonderful!! A wonderful way to gain extra funds to take care of your family. A way to give your family the extras a normal job might not supply.
So remember you do not have to aspire to be the multi-millionaire. Only you know what is right for you, or your family.
Big Business: Maybe you dream and want to become a GIANT, Several counties in your region, nationwide, worldwide. (Well if you have this in mind, it`s completely possible, if you think its possible) You are determined, outgoing, hardworking, and oh yes SMART... anything is possible. You want to take your family on several vacations a year, you want your kids not only to go to college, but an IVY league school.(maybe you want your kids never to have to work )
Once again you know what is right for you, and your family.
So many options and so many opportunities for you the janitorial cleaning service owner. You may be new or may have been around for a while. In both regards I wish you the best of luck, for you, and your family. When you do have success tell me about it, give me a call at 1-888-626-6611 or send me an email at admin@ijcsa.com
Sincerely,
Kevin Carnahan
Founder www.ijcsa.org
|
Insurance, Bonding and Lost Key Coverage
|
The type of insurance you want for a cleaning service is pretty much the same as every other contractor and business. You need to have insurance in this business. Why? almost every commercial account will ask for it, and the residential market customers are a more smarter customer. They want to make sure you are insured and bonded. It does not mean you have to go out and buy a million dollar policy. Start off with a $200,000.00 general liability policy, $5000 in lost key coverage and a $10,000 surety bond.
This insurance policy also covers your business equipment ,computers, all your business items. That is another good reason to have it. There was a member of IJCSA who was just starting his business. His van was stolen with all the cleaning tools and equipment was stolen. The insurance company gave him a check to replace everything. Insurance is good.
I`m not here to sell you insurance, so call around and find the best quote. Even the IJCSA sponsor for insurance and bonding price fluctuates, but you should pay under $500 for the entire year coverage.
You also can increase your liability policy at anytime if a customer requires you to do so. Why? Insurance customers want to make more money from you.
Here is a problem most cleaning and janitorial services have. They do not get insurance. They get a call for a good job. They submit a proposal for cleaning to the manager or owner of the property. They try to be sneaky, and not include the insurance certificate in the proposal. So there price is good, the potential customer calls and asks about insurance. They respond with we do not have insurance, they try to cover then and say they will get it. The customer then realizes they are dealing with small potatoes, and they more than likely do not get the job.
My advice get insurance, bonding and lost key coverage!
Lost Key Coverage- Lost key coverage is to protect your pocketbook, in case you our your staff loses the keys to a building. It`s good to have, better than personally paying for all the locks to be changed in a building. Especially if there are 50-100 doors that the locks need to be changed.
Bonding- Is used to protect your business from your own employees theft. If your employee would steal something at an account. That business has to file charges against the employee, prove him or her guilty, then your bond takes over. The insurance company reimburses the client. (NOTE- Very rarely does this happen, you will just lose the account before action is usually taken. You yourself can try to file charges against the employee, to start the process of reimbursement for the client. This is also a hard legal process and the final decision will come from your local city attorney. More on employees in a bit.
|
24 QUICK START STEPS TO STARTING A JANITORIAL OR CLEANING SERVICE
|
1-File a DBA in your county "Doing Business As" assumed name
2-Use your DBA to open a business checking account, deposit the miinimum to start.
3-Design a business card , and contact a local printer, start of with either 250-500 business cards.
4-Call and tell everyone you know that you have started a cleaning service, and to please tell their friends and family also.
5-Keep your business cards with you at all times, wherever you go whoever you meet tell them about your services.
6-Develop a flyer, or simple brochure, and go from business to business or door to door telling potential customers about your services.
7-Online list your cleaning service in as many free or paying directories as possible, yahoo local, google local info seek, etc you do not need a website to do this.
8-Accept jobs, take all the jobs you can possibly handle in the beggining, even if they are not the most high paying, you need to establish some references.
9-Buy only the equipment that you need on a "as needed basis", and rent equipment that you need in the beggining do not buy.
10-Follow up with your customer, ask them if they require any more cleaning from you, offer them a special.
11-Concentrate on promoting your business , call your local yellow pages and get prices for a moderate listing, in most cases from the time that you start your business it could be 6 months till the next yellow pages comes out, find out when the deadline for a listing is, even if you get the smallest listing, get a listing.
12-Keep promoting and improving your services, buy new business cards and flyers as needed.
13-Concentrate on your image- What are you reflecting to your customer. Do you have a logo? Are you in a t-shirt and jeans cleaning. What about estimates, do you have a logo prepared, what is your work vehicle like. Do the best you can to develop a universal package that represents you and your business. Uniforms, business cards, letterhead, website, equipment.. should all be clean and presentable.
14- Getting more customers on a low budget.
-Mail some flyers out, daily stamp and stuff 10 envelopes with your flyers, information and cards.
or develop a mailer, a postcard that can be mailed to potential customers. 10 a day start with this amount thats roughly 300 a month. Direct them to business and customers that need and can afford your service.
15- Follow up- If your using the yellow pages for addresses of your business mailer, or an on line directory, make a note of some of the accounts or customers you want, then call. Ask if they received your information, ask if there currently using a service, ask if you can come by and give a free estimate.
16- Going on estimates.1- Your goal is convince the customer that your service is better than the other service. 2- That your service offers more or a specialty service that they currently do not receive. 3-Your price is better than the other service they are currently using. Your goal is to write up proposals and estimates (lots of them) quotes on price and service. Make all your offers valid for 90 days. Make them competitive
17- Develop a promotion- Maybe there is something at this point that you are really good at, and fast at lets say for example: Window Washing- A good promotion that has worked for me in the past is that all commercial accounts get inside and outside window washing free monthly with every service agreement. I have known of services that for small offices provide the Toliet paper and hand towels at no cost included in the service agreement, regardless develop a promotion that sets you apart from your competition.
18- Follow up with friends and family, tell them of your success, tell them of new promos that you are offering.
19- Follow up on the estimates and quotes that you have written, If you did not get the job.. ask why, was your price to high, or are they still happy with the other service or person there using. Be polite tell the person you plan on being in business for the rest of your life. remind them the offer is still good for another 45 days etc. Tell them there is room for negotiation. Just keep contact close and friendly. (as you will be calling back)
20-Look at the supplies you are using, analyze the cost of chemicals and general cleaning materials. Are you getting the best deal. Ive known of many services that I call pharmacy fools. They will buy a windex from CVS or Rite Aid for 2.99 a bottle. I use this as a good example: your local janitorial supply stores have gallon bottles that are concentrate. You make almost 100 bottles of that windex for $12.99
21- Get online and if you have no work to do, link strategy. Back to Step #7 free directories can be found below, and with simple searches online. At this point you should have a website. You can build one yourself for free at freewebs. Keep on linking your website to as many service sites for free as possible.
22-Money, Money, Money- You at this point are hopefully making it, you must keep track of the money you are bringing in, money paying out (including yourself), and the money you are using for all your business supplies. It can be a general ledger for $5.00 at any Office Max or a computer program. You have to keep track.
23-Follow up with those estimates again, after about 30 days. The customer only has 15 days left till it expires. Let them know that you are still interested in being there service provider, let them know that you have the ability to further accommodate their needs by altering the estimate. negotiate and keep contact close regardless.
24-Daily tell 5 new people about your service. Whoever, wherever, whenever. Send them an email or give them a card tell them you can handle all their cleaning issues, tell them to tell a friend. If you have a good image, and good fair prices keep this up for the rest of your business life, and you will be very successful.
|
Should You Do Residential or Commercial Cleaning?
|
We do both residential and commercial. I enjoy both, and make money with both.. some of the benefits of doing both are residential, cash & checks daily, where commercial is a check monthly, unless special jobs. (your never worry about waiting for money to come in) Doing residential only you will never have that excitement of the big pay day (big account) and if your a current cleaning service owner, before you reply with we do big houses" I'm talking big contract $8000-$11100 When I started I was pretty much starving and took every job that came my way, I'm so glad that I did not stick to only one or the other, ( I would have starved) now we have commercial customers that are residential customers also. We always play both hands. Sometimes with only doing residential I really admire the hours usually m-f 9-5 where in commercial, it sometimes is crazy ridiculous. We are pretty much 24 hours now, we have a down time daily of from 6:30-8 am, a well oiled machine operating 7 days a week . Both have their advantages and disadvantages, regardless if you are going to perform the service read up on subcontractors, and hire a commercial service. You own the contract and as time goes on, you may choose to move into the commercial field. In todays market you should take every job that comes your way residential and commercial.
|
Fixed Rate, Hourly and Profit Margin
|
There are two options most widely used in cleaning services.
1- Hourly Rate- (You charge per hour for each job you perform)
2- Fixed Job Rate ( Is a set price that you charge per job) - Using the fixed rate , you still must compute the hourly rate.
Determine your hourly rate first you can`t just say I want to make $20.00 an hour, thats a nice number and great pay , but ask yourself how did you come up with that number.
If your working , just you this is how you determine your hourly rate.
Your labor cost + overhead + your profit
1- Your labor - When deciding your labor cost, you are the owner of your company, the manager, and a worker. You are the most important person of the company, but you are labor, even some of the most senior union janitors or cleaners do not make $20.00 an hour (but Kevin ,,,,,, I'm worth more than that......lol ) I say no your not.., you will understand in a minute.
In this equation your worth 12.50 an hour max. So then you have to determine how many hours a year you work. NOW... this is where it gets tricky . You are labor, yet your the manager and owner. As the owner your entitled to PROFIT oooooh.... I love that word... say it one time with me in slow motion P-R-O-F-I-T!!!! Yeah, rolls of the tongue nicely.
OK, your labor charge is $12.50 an hour , remember we still have to add overhead and the PROFIT in.
To determine your overhead you have to compute your yearly expenses. Some examples may be
Telephone expenses
Office equipment and furniture
Office supplies paper etc.
Postage
Business insurance
Supplies
Medical Insurance
Professional association memberships
legal and accounting fees, and
advertising and marketing costs -- for example, the cost of a Yellow pages ad
Income Taxes
Self Employment taxes
OK this example lets say your overhead is $10,000 Yr.
First two parts of the equation. $12.50 an hour / $10, 000 Yr Overhead.
Labor- 40 hrs a week x50 weeks (hopefully you take a vacation) gives you billable hours of 2000 hours a year.
Overhead- Your overhead is $10,000 Yr, $10,000 divided by 2000 working hours is $5.00 an hour
OK , hey were up to $17.50 now. (Is it getting better?)
Now time to add in that profit. This is an important question? How much profit do you want?
lol.... please Kevin, give me the most profit that I can have
Well determining your profit is determining what you want in life. And your profit is what you receive for doing all the extra duties it takes to continue your business. Advertising, marketing, bookwork....etc. (When your a larger company maybe this is all your doing, drawing a hourly salary just for that)
OK back to the profit, once again determining profit is hard, and based on you. But we want to include in your profit extra things to keep your business viable and strong.
Lets first add in
New Yearly Equipment Funds- $900.00 (A new floor machine for next year)
Extra advertising- $1500 (get a bigger add in the yellow pages next year)
Vehicle Costs $1050.00 (get a tune up on your vehicle, new tires, brakes oil change)
This is a good one - Wine and Dine Clients- how about a really nice dinner monthly $2400, (Whens the last time you had a $200.00 dinner for 2 people)
OK you can add in more next year business expense if you want. These are now my recommendations
$2000.00 emergency cash yearly set aside.
$5000.00 Retirement Fund
Total = $12,850 divided by 2000 working hours is = $6.43
OK so far our labor is $12.50 Hr. Overhead is $5.00 an Hr. Profit is $6.43 hour = $23.93 hr.
Now thats not so bad is it, the hard thing is keeping it all separated, thats up to you. You only get paid $12.50 an hour, write yourself a check each week for $500.00, put the rest into your business account and retirement. maybe only take your personal profit out at the end of the year.
An important part of this whole equation is what are your monthly costs- overhead, and what profit you want. In a tougher market you might not be able to get a 15% profit margin, to win bids lower your profit margin. NEVER, NEVER, Ill say it again NEVER reduce your hourly rate or overhead.
OK Before I go into the next section....
FIXED RATE
Simple, you still have to determine your hourly rate above, to determine your fixed rate. With experience you understand how long it takes to complete any job. You then use your hourly rate. How many hours it takes to complete job+ your hourly rate= Fixed Rate.
Here we go, stay tuned folks, going to get complicated
In the cleaning janitorial field. Commercial & Residential. The OVERHEAD has the ability to change per contract or job. For example: You might do an easy commercial business it costs you $7.00 in supplies to clean it and lets say its 1500 sq. ft. Your business equation works this out to 2 hours at $23.93 or $47.86 per visit. So then your get a really messy office 1500 sq. ft. (What Happens) well, this is where experience comes in. You do not want to cut into your overhead or profit. So you have to add more.... right??? The answer is YES. Add more hours to complete the job on the messy office , or an extra fee.
OK... Making Progress
Now... Multiple service providers, you have a little bit of everything going on.... Simple what is your hourly rate / overhead / profit per job that you perform. An example: Residential cleaning 1500 sq. ft and then stripping and waxing 1500 sq. ft ... of course floor work costs more. Maybe you have to charge $50.00 an hour. (This is where a veteran will say square foot price comes into play) How did that veteran determine the square foot price By knowing what their hourly rate is, and the time to complete the job.
or 1500 sq. ft x .25 = $375 / divided by 5 hours = Hourly rate of $75.00 an hour.
Employees
OK you came this far heres the employee equation. Add in what ever your country, state, city requires. Examples: Workman's comp, Social Security, Employment Taxes.. into your overhead
NOW..... Using the hourly rate conversion above $23.93 ...$12.50 of that is labor, so if you start an employee out at $7.00 an hour what happens? Well you have a n additional $5.50 at 2000 hours or $11,000 that covers the Workman's comp, and taxes, (hopefully in your region) The average cost US per employee is roughly $14,475 with benefits, In Michigan No Benefits last year it was $9800.00 ...so we will use that number $9800.00 / divided by 2000 hrs= $4.90 per hour extra overhead.
Still moving forward. $7.00 employee $4.90 overhead =$11.90
Your hourly rate is $12.50- minus $11.90 = .60 cents x 2000 hrs= $1200 a year you make just from having the employee work the job. ( You job is then keeping the employee busy) because you still get your PROFIT, and overhead.
So If you read this hopefully you understand. I can continue to go on, with several different variables. A good example would be now that you have an employee doing a set amount of accounts, you get another account that you personally clean. The biggest thing to remember is that the variables, jobs, conditions are always changing and different job. You should personally look at every job that you take using your hourly calculation, and adding to it.
Example: Once again your complete hourly rate is $23.93 per working hour. You get an account which requires you to use a special product, lets say Proline Floor Finish and you use Arrow Brand. The difference is $7.00 a gallon they require floor waxing 5 times a year at 6 gallons. 6x$7 is $42.00x 5 cleans a year which is an extra $210 yearly / divided by the amount of labor that you will be servicing the account maybe its 100 hours a year
$210/ divided by 100= $2.10 an hour added onto your hourly wage.
Hopefully by reading this info you have a better understanding about bidding. Once again....on and on it can go variables can always change.
|
A Good Tolietscruber is Hard to Keep!
|
There is nothing more important to your success than good workers. Employees in this business will make or break you. Whether you are performing residential cleaning or commercial. Taking care of your employees is a priority. Imagine having a disgruntle employee who is upset with you, imagine this employee intentionally stealing from your largest account. What would you do if Monday morning the manager or supervisor of the property calls and tells you that there are several items missing from the property! Also: The janitorial and cleaning staff is always the first blamed. Blamed pretty much for everything that goes wrong in the building. If this manager calls you and tells you items are missing, and in the back of your mind your thinking to yourself, you know it is that one disgruntle employee. Well the outcome of this scenario can go in many directions, legal action, prosecution, dismissal. The end result is going to be blaming you for not having good employees, and you will more than likely lose the account.
Lets review the common janitorial and cleaning employee. Commercial pay for a janitor is $7.15 an hour, residential cleaning specialists, maids, get roughly the same, maybe a bit higher depending on the service owner. Most get: No benefits, No paid vacations, No insurance, and NO career advancement. So what is the point of keeping a job like that? Would you take a job like that? Probably not. I know I wouldn't`t, Its a dead end job. So you as a cleaning service owner. What can you do to make this better to have better employees?
The answer is simple what do major corporations do to have better employees? They offer benefits, paid vacations, insurance, and career advancement
Now most cleaning service owners start out with family or friends helping out. Which is fine if you want your friends and family to look at you as the BOSS. That is your choice. Lots of cleaning service owners clean themselves using part time employees to help them when they get busy, and move these part time employees over to full time if needed. Regardless if you are going to make serious money, you will need some help.
If your treating your help well, the help will treat you well!
Here are some things you can do to keep employees around. Best of all, there all tax deductible.
- Paid vacations- Budget it into the accounts you clean. If you want to give your employee a paid vacation two weeks a year. That employee makes $10 an hour, that's $800 a year you have to set aside or bill an account $15.38 a week.
- Benefits Plan / Co Pay Per Employee - You need to check into this , once again not here to sell you insurance, $150 a month per employee here in Michigan. $35.00 a week you need to bill an account.
- Career Advancement- Your goal as an employer is to keep your staff motivated, working, doing good work while being safe, and making your employee feel as they are a vital part of your company. Which they are.
Lets go into detail on career advancement for cleaning and janitorial employees.
You might be thinking to yourself that everybody is replaceable. Which they are. The most important tolietscrubber in my company, is me. Yet, unlike any other business though, janitorial and cleaning employees get known and recognized. Especially in accounts that are being cleaned while the business is still open, or even residential cleaning accounts where the owner is always home. If you have a normal janitor who goes to for example, an evening office that stays open 24 hours. That janitor gets to know the staff there. The staff gets to know the janitor also. You fire that janitor or that janitor quits and you send a new janitor. The staff will wonder what happened to the old one, they might have liked that janitor. You are making a change to their working environment. People do not like changes to their working environment. Now in the residential market if you send a new cleaner to a customers house, and their home. All kind of questions come up, all types of cleaning concerns, all types of changes. The customer might have really liked the way the last cleaner cleaned. They could have had a social relationship, now that has ended. It can go on, and on. Too many staff changes at any account is dangerous and very costly because you have to pay somebody or take your time to show the new person what needs to be done. Of course also then you have the new person did it syndrome, as previously stated janitorial staff and cleaning staff always get the blame for everything. Compound on this, the new cleaner on the property must have did it syndrome, and what this all equals is losing accounts and you losing money.
Other than Benefits, My Tips for Keeping Tolietscrubbers Around Longer
- Training- Keep on training them on new tasks and new cleaning procedures.
- Praise- Give your tolietscrubbers lots of praise when a job is done well, and with this in mind set clear expectations of what you want to be improved upon.
- Rewards - You can create awards for anything that you want in your company. It can be attendance, a job well done. no complaints in a quarter award. (Wait though .. let me tell you of a bad reward that I once created. Supply Cost Awards do not work. I had a monthly contest for employees who could reduce the cost of their supplies. Well there was a winner, he just didn`t use any supplies for a month, mixed dish soap and water and cleaned everything. lol... place didn`t look to bad, but the buildup on the floors and surfaces took forever to be removed.)
- Flexible Schedule- Our policy is as long as 7 days notice is given, we do our best to give the day off.
- Bonuses- After 90 days we give every employee a business card listed with the office number, their cell phone and an email account. We call this the sales bonus program. They can push that card as much as they want to friends and family or any business in the area. If we get a call from anybody we always ask who reffered you to us. If it was from that employee he/she gets 10% of the deal. This also gives your night employees something to do in the daytime to make more money for themselves and you.
- Special Events- Once a year a staff meeting followed by a baseball game is common. One for evening workers, one for daytime workers.
- Holiday Bonus- The most stressful time of the year I think for everyone, don`t forget your tolietscrubbers feel the same anxiety. One weeks pay bonus sure does help put the extra gifts under the tree and a nice dinner on the table.
Listed above are some good examples on how to take care of your staff. Though I believe the #1 reason most janitor and cleaners do quit is lack of career advancement. You need to keep them motivated and moving forward. Informing them often of how important their job actually is to others. A good janitor can be trained to be a good janitorial manager, if you are willing to provide the training and time.
|
Doing Advertising Research Like A Big Company
|
Listed here is one of the most important articles you will read. I created this article for members to make sure they are using their advertising dollars correctly.By using the census you can determine your market value. Listed below are two examples When you are developing your advertising campaign, flyers, brochures, door hangers, make sure you are performing this in the best areas within your service travel distance. Some things to be aware off when reading a census are
1- Total population
2-65 years and over
3-Bachelor's degree or higher
4-Median household income (dollars)
5-Median value (dollars) Home Value
You will see two examples Purity is close to Wyandotte Listed below, The next example is Grosse Isle 2 miles away. Where do you think I should spend my advertising dollars. Doing a simple census search in communities around you, you can improve your rate of sale.. Its all in the numbers.
Wyandotte
1- Total population-44,894
2-65 years and over-7,214
3-Bachelor's degree or higher-4,524
4-Median household income (dollars)-$45,525
5-Median value (dollars) Home Value-$112,500
Grosse Isle
1- Total population-10,894
2-65 years and over-1,292
3-Bachelor's degree or higher-3,463
4-Median household income (dollars)-$87,062
5-Median value (dollars) Home Value-$248,800
So to make the 2 mile hike down the road, My chances of sale are greater. Smaller population, higher income, larger houses, less senior citizens. More educated customer. Make sure your advertising dollars are truly reaching the right customers.
Census
http://factfinder.census.gov/home/saff/main.html?_lang=en
|
You Have to Do It, Cold Calling, Don`t Be Afraid!
|
I wrote this article for a member who told me they they are afraid when cold calling, that people will get upset with them, or just a huge flat NO response. My response is you will hear alot of NO`s, for every yes you will ever hear you will probably hear lots of not interested, we have someone, we do the cleaning ourself, we do not need cleaning, no soliciting please get out before I call the police, NO, NO, NO,
Regardless of what you hear be persistent and do not get gun shy or become afraid to talk to potential people or customers about your business.
I`m not sure if you have seen the movie Top Gun, but if you have not, or maybe you do not remember. There is scene where the pilot loses his co-pilot due to an accident. The pilot is now afraid to engage his enemy or targets , because it does not feel right. You as a business owner have to engage targets daily. You can not stop because it does not feel right, or you are afraid. What your doing is to benefit you and your family if you have one. If somebody says ......
1-Not interested- You Say Thats fine (sir or mamm) the reason I stopped by was that my friend came in here and noticed the dirty carpet, windows, walls, (whatever)... and I clean for name a local business close by (hopefully one you clean) and we would like to clean for you, are you sure you do not want a free estimate
2-We have someone-You Say "Thats great are they a service or are they in-house?" Wait for answer..... If answer is service -You Say "Great, our prices and service are much better than any of our competitors may I give you a free estimate today, or is there a time is more convenient for you?" If in-house -You Say "Thats amazing, I did not think anyone uses in-house anymore, the cost of having a employee do the work over a service is much greater, may I give you a free estimate today so you can compare prices, or schedule a time when its is more convenient for you?"
3-We do the cleaning ourself--You Say Very Important compliment them that the building looks very good for in-house cleaners. Then say , "is there some areas you think need improvement? or areas that require special attention, that you would consider outsourcing, or allowing us to clean?" "May I give you a free estimate, or schedule a time when its more convenient for you."
4-No soliciting please get out before I call the police,--You Say "lol... I'm sorry there must be a misunderstanding, i was told by a (Tammy, Bob, James, Dave, Mike, (whatever) ) that you required a cleaning estimate, I might be in the wrong place, but I did notice you name one( dirty carpets, windows, walls, tile, furniture) so is there someone here named ( Tammy, Bob, James, Dave, Mike) what, nobody here by that name, I`m sorry , no reason making a trip for nothing, what is dirty that I can give you an estimate on "then smile?
5- NO, NO, NO!--You Say YES, YES, YES we would like to clean for you, your very close to another account we clean, we can do a great job at a fair price! Can I give you a free estimate? Are you sure there is nothing that does not need cleaning? Can I schedule a time with you thats more proper for a free estimate?
Regardless of all the situations above you want to get over the turn and run feeling.Get over the feeling of silence, why did I walk in here feeling. Keep talking, and keep engaging the potential customer. Your confidence will build, have fun with it, the person in front of you is only another human being, they can`t harm you with their evil NO
|
Sample Contract and Specifications
|
Listed below is a example of a cleaning contract and specifications, it is not intended to be legal in every state or country. It is best to consult the service of a professional attorney for all legal services.
Proposal/Contract
From: Your Name Proposal #0471
Address Date:April 8th , 2006
City State Zip
Phone
Proposal submitted to
Business name and address
Work to be performed at
Business name and address
Your business name here agrees to perform all labor and provide all supplies necessary for the completion of the cleaning of:
Customers name here using the attached cleaning specifications sheet as a guideline.
Work to be done (7) times a week, Between 2:00P.M and 4:00 P.M. and 10:00 P.M. and 12:30 A.M.
This contract is to be for one (1) year from the date of acceptance and renewed on a monthly basis thereafter. Either party may cancel with a (30) thirty days written notice to the other party.
All work is guaranteed to be specified, and the above work to be performed in accordance with the specifications submitted. Work to be done for the sum of Dollars ($1889.58 Per Month) One-Thousand Eight Hundred-Eighty Nine 58/100 Dollars Per Month billed at the beginning of each month. Payment to be made to (your business name here) payable and due by the 15th of the following month. All Payments after due date are subject to standard late charge of, 2.25% pro-rated daily on all past due balances.
Any alteration or deviation from above specifications involving extra costs, will be executed only upon written orders, and will become an extra charge over and above the proposal price stated. All agreements contingent upon strikes, accidents, or delays beyond our control. Work to be done as stated, unless otherwise specified, by any "Act of God " Bad Weather Etc.
Respectfully submitted by: (business name here)
Per:______________________
Sales Rep name here
Acceptance of Proposal
The above prices, specifications and conditions are satisfactory and hereby accepted. You are authorized to do the work as specified. Payment will be made as outlined above.
Accepted by _________________________________ Date________________________
Signature____________________________________ Date________________________
Cleaning Specifications for
“List customers name here”
Cleaning to be done as specified on a signed contract dated April 8th 2006, Proposal #0471
Work to commence upon request.
Cleaning to be done as follows: (specifications should be designed for your customer)
-Vacuum all Carpet Areas
-Remove all High Dust and Cobwebs
-Dust all Flat Surfaces and Decorations
-Empty all Waste Receptacles-Replace Liners
-Vacuum all Floor Mats
-Clean all Doors and Walls Around Light Switches to Remove Dirt and Finger Prints
-Clean and Disinfect all Bathrooms
-Sweep, Mop and Disinfect Bathroom Floors
-Refill all Bathroom Dispensers as needed
- Disinfect and Dust all Desk Areas
-Place all Garbage in Dumpster
-Spot Clean all Windows as Needed
-Sweep up Front Entrance Area
-Clean, Disinfect and Polish Counter tops/ Formica and Workstations.
-Spot Clean all Walls for Marks
Monthly
Clean all Outside and Inside Windows
Yearly
Strip and Wax all Ceramic Tile
Bi-Weekly
Deliver all paper products (cost of paper products paid by (List customers name here)
Simply copy and past to a word document
|
10 Online Steps You Can Do Today To Improve or Jumpstart Your Business!
|
This tutorial is designed for you to partipate as you read. By clicking the links at the end of each step it will direct you to the proper area to place your free advertisement or give you more required information.
|
If you would like to download this document for future reference, do so by clicking the Microsoft Word Icon to the right.
| 
|
|
Bidding 1.5 Million Square Feet (New Article)
I added this article after publication as a member wanted to know the bidding process.
|
I received a email from a member on the entire bidding process. A walk thru of the process.
It just so happens that Purity is bidding on 1.5 million square feet 7 night a week contract. Not so much of a bidding process. I already know we have the contract, due to a good friend at the top of the ladder, but I will be posting step by step instructions, along with a journal of things that are happening in unison during the process. The full corporate walk thru, along with the proposal, specs, communication logs, meetings with lower management, etc.
Day 1-Networking and contacts payoff A good friend of mine. Vice president of operations for a major corporation calls to tell me their Detroit building is coming up for bid. She has already forwarded me the general ballpark number where we have to be, to be awarded the contract. She has also forwarded me the number and the name of the Vice President of Operations to schedule a walk-thru. I am fairly certain that we will be approved to clean this building already. BUT you never know. I will assume that nothing is final through the entire process until the contract is signed.
Day-2 Today-The walk thru is scheduled at 10:30 AM I will be meeting the building manager for a detailed walk-thru of the building. I will be dressing in business casual with a nice logo shirt. I will be bringing with me a good smile, binder, and a measuring wheel. I guess from my conversation the building manager has a spec sheet,but there are some areas he wants added that the last service did not do, along with a couple areas of square feet that he is not sure if it is correct.
My goal today is to win over the building manager, and build a very fast friendly relationship.
Day-2 The Walk Thru I arrived at the building at roughly 10:15 parked in the visitors lot. Walking up to the building the sheer size was a little frightening. A three story, warehouse converted office space. The first thing I noticed is the grounds. Impeccable landscaping and a very nicely manicured lawns. Looking down to see freshly painted yellow stripes for parking. The outside of the building probably 150 windows, all recently washed in the last week.
I already have the thoughts of big bucks. Heading up to the door. I notice no locks, key swipe entry. Which I actually prefer over keys.
As you can have a employee that is fired or quits turned off immediately. No asking for a key back. The only bad thing about them, is especially with janitorial services, is it broadcasts your turnover rate to the entire company. As you have to call the building manager every time someone quits or is fired to have them turned off.
I enter the lobby,now my thoughts are first class all the way. New ceramic flooring, wonderful reception area including coffee and pastries. Overstuffed leather waiting room chairs, at probably $700 a piece and there are 20. A wonderful kiosk with a smiling attendant. A stainless steel corporate logo behind her, oversized. In dollars probably a $5000 piece of designed metal.
I head to the counter, and am greeted nicely and I sign in. I announce myself " Hello Ma'am Kevin Carnahan from Purity here to see Mr. Johnson. She then calls my contact informing him I am in the lobby, smiles at me and instructs me to have a seat. I go to wait. Sitting in the lobby, I notice no cleaning errors. No high dust, no cobwebs, no spots on the window. Things smell fresh, furniture is dusted and clean. Seconds later the woman behind the counter says, Purity, Purity, that sounds familiar what is Purity?
I answer "Ma'am, if its dirty you call Purity.... were a cleaning service."
She smiles, oh ok... we can use some of that around here. I smiled and answered... hopefully we can take care of that for you Ma'am.(thinking to myself so far, this place is immaculate, what awaits me behind door #1) She answers hopefully you can, here is your visitors badge. Mr. Johnson will be here shortly.
Click, the reception door opened. The attendant said hello Mr. Johnson, I started to get up....and I knew I made my first mistake. Mr. Johnson was wearing a pair of jeans, work boots and a logo shirt. I was in a fancy fall jacket, khacki`s, dress shoes and a logo shirt.
I need to quickly remedy this problem.
Day 2 Walk Thru Continues Hello Mr. Johnson as I extended my hand. He replied with a firm handshake, "Hello Kevin, please call me Mike". I said great, Mike it is. I am glad to meet you.... "I am so glad your a normal person."
He said "what do you mean?"
"I said I just came from that shipping plant down the road and had a walk-thru with some corporate stiff that had no idea how the building operates. It`s pretty cool that you can wear jeans to work. You wouldn't`t catch me dead in slacks, unless I was meeting corporate people"
Mike answered "well I have to continuously fix things around here, so it does not make much sense to get dressed up"
I replied, "surely you have enough work to keep you busy with a place as big as this".
Mike replied: "It never ends"
I replied with a smile, 'good job security'
Mike smiled and let out a small chuckle, "shall we start the tour".
Note: I have corrected the problem of me being overdressed
We started our tour. I asked Mike for a list of specifications, request sheet, measurements. He stated none of that is available. But did state it sure sounds like a good idea to have something like that and chuckled.
So we walked. Mike pointed out the general things that are done daily. Vacuum, dust, restrooms, wipe down desks, take the garbage out. He also informed me that is all they want on the specifications that will be turned in. All extra work he stated is through me on a special purchase order. He showed me the marketing department. Which is confidential he stated the cleaners have to be here at 4pm and finish up in there by 5pm as the door locks and no one has access. He said 4 cleaners take care of that 20,000 sq. ft. in a hour.
He also stated that is one reason we are looking for a new service. The cleaners do not have any respect for the people working over there. If someone is in a meeting the cleaners do not go in! Mike stated. Just last week a multi-million dollar deal was going on, and the cleaner came in to a office and actually vacuumed around the CEO of a 75 Million dollar corporation. The vacuum was noisy, loud and rickety. We almost lost the deal.
Mike then asked, "can you have your people clean in here without bugging people?"
I replied with "yes, and I will also purchase ultra quiet vacuums".
Mike asked What is a ultra quiet vac?
I replied, "new on the market. Under 58 decibels. You can hardly hear its running"
Mike replied with interesting, I never knew such a device existed.
So we continued our tour, we walked and walked. All three floors through the shipping and receiving to the back of the facility more office spaces and bathrooms to be viewed.
Through our tour, my personal opinion was that everything was clean and orderly. Just daily cleaning needs to be done. I do not know who the service is, but they are doing a great job.
Note: I did not tell Mike this.
So we were coming to the end of our tour. Probably around 220,000 sq. ft. of cleaning space. All carpet in the office spaces, minus vct in the lunchrooms and ceramic in the bathrooms. The rest of the building is shipping and receiving.
Mike asked: "What do you think?"
I replied:No problem, I thought it would be bigger, more to clean.
Mike replied: "This is only building #1 the flagship our two other locations are two miles away".
I chuckled to myself, and told Mike that my contact never told me there was separate buildings.
Mike then chuckled, "wait till you see the other two"
I replied: 'Should we go now?'
Now at this point it is roughly an hour and fifteen minutes or about 11:45. The walk thru of the first building was complete.
Mike stated: "Wanna swing by the vending machine in the lunchroom on the way to the other two buildings, corporate always seems to schedule these things through my lunch hour"
I replied: "Geez, that's terrible. If you want we can head to a restaurant or through the drive thru on the way. My company allows me to buy clients lunch"
Mike replied: "Great, there is a Wendy`s on the way, we can eat at the next buildings lunchroom" You wanna just go in my car or follow?
I replied, 'If you don`t mind i`ll just ride with you'
Mike replied lets go.
So we headed out to the next buildings stopped off at the Wendy`s drive thru along the way. Small chit chat in the car on how long Mike has worked for the company, which his answer was 14 years, I asked is xxxxx a good company to work for. He replied yes.
I asked how many cleaning services have they been through. Which he replied about 2 or 3.
So at this point we get to the other building, and head straight to a corporate lunchroom.
Note: At any point that you have the opportunity to eat with the client. Do so. Also old rule of thumb: Order whatever the client orders. In this case it was double cheeseburger combo from wendy`s.
So in the lunchroom, more chit chat we both commented on the food was good, Mike said thanks for lunch, etc...
I then asked the Deal Clincher:
"Mike, when we start cleaning for you. Will you be our Boss? The reason I ask is that someplace's we have to answer to 7-8 people"
Mike answered: "Yes, and everyone around here is pretty relaxed. It`s just the marketing department that has a bug up their ass".
Mike stated: Just keep the place clean. I will give you a couple weeks lead way when I want the carpet cleaned and floors stripped and you shouldn`t have a problem.
I then replied: "I am really looking forward to this account and working for you. The way the economy lately is, it sure will give the business a boost."
So at this point we started our tour. Same specs as the other building, just smaller. Roughly 10,000 sq. ft.
Mike then showed me a couple of different things the other building has, lockers for workers, a vending area and lunchroom in the back of the building. He then pointed out that he wants this eating area extremely clean. He stated that this is where he started. He was a shipper, packing boxes here all day. He stated upper management never really cared about this lunchroom. He then said. I care.
I agreed with him, and promised to give this lunchroom the most attention.
So we finished our tour at building #2 and headed back to the parking lot to head to the third building.
The third building was in the opposite direction about 2 miles. We finished our coke`s on the way. I asked Mike what type of operation was the other service using. He said it is usually 4 or 5 people. They do building 1 the flagship from 4 till 10:30 then head over to the other buildings usually finishing up around 230 or 3am
He then said the third building is not so good. It seems that this is the last one or something. Probably when everyone is tired. He then said you need to rotate your crew every night doing them different.
I agreed and said that is a great idea.
So we went through the third building. Exact same specs as before, just general cleaning. He pointed out a couple of new things at this building, one being more floor matting as they get alot of standard UPS deliveries here. Along with a couple showers for their drivers. All in all the building was in good condition, just small notices of things that are not up to par compared to the other buildings.
This building is noted at 12,000 sq. ft. of cleanable space.
We head back to the car for our 2 mile drive back to the flagship building. Small chit chat in the car.
We arrive back at the building. I ask Mike: "Do you want all the buildings written up separate?"
Mike states: "No write them up all on the same agreement. List your labor charge Monday thru Friday ,hours, supply charge, management fee. Also include a full price for carpet cleaning and floor care by the size". (square feet)
He then stated they supply the garbage bags and paper supplies and soap for the bathrooms.
Mike then asked, "any more questions? "
I said: " Oh.... I thought it was seven days a week, I guess I was wrong.
Mike said: "Saturdays and Sundays are for the special work, floors and carpet when I need it done"
I Said: "Oh OK, That should do it, I thanked him for the information. Thanked him for the tours and told him I should have the proposal faxed to the office by tomorrow.
Mike said: Were looking to make the change as soon as possible which will probably be in about two weeks."
I said: "that fits our time schedule perfectly."
Mike said: Great, and thanked me for lunch again. I said Thank You again, we shook hands and I headed to my car.
Day 2 Late: The Proposal
Note: The paperwork below Is what is included in my email to the Mr. Johnson (Mike) and the corporate office.
I arraigned my bid , on direct thoughts of what Mike thinks is going on now. What he believes the labor is needed to complete the task. Four Janitors Daily From 4pm-2am One Supervisor Daily From 4pm-2am
Now my thoughts are: It sure is funny how everyone inflates their building to the millions of square feet. So many corporate people will say our Million square feet facility, blah, blah, whatever. I think if you have 1.5 million square feet of cleanable space that would be a 8 to 9 million square foot facility.
But moving on..... I know from past experience that I have two cleaners that actually service a account down the road 12,000 sq. ft. of cleanable office space with pretty much the same specs, general janitorial. It takes them a total combined 2 man hours to keep this facility up to par. So in this equation I will divide this facility into the new facility. Or roughly 42 labor hours a night to clean these three facilities. The labor that Mike has provided me with, 4 janitors and a working supervisor shall be more than sufficient.
Intro Letter
Dear Mr. Johnson,
Thank you allowing Purity Services the opportunity to submit the following proposal to perform your daily janitorial duties.
Purity strives to provide superior quality cleaning which will enhance the appearance of your building. Purity also provides a personal service with owner management supervision and a quality of work that proves we care about your building and needs.
You will find a customized proposal with various specifications requested that reflects a way to manage your buildings appearance while providing a healthy environment.
I am available to discuss any additions or deletions that you choose to make that affect the proposed bid. You have my sincere promise that we will provide you with the best janitorial service that we can provide.
Enclosed you will also find a list of 10 positive references. Each reference listed describes the work that we plan on doing for you, along with our financial stability plus dedication to community improvement. Please feel free to call any job reference or person listed. If you would like a tour of any of the facilities we clean that can also be arraigned.
Please any questions, do not hesitate to contact me. I look forward to your response on confirming this contract and providing you with any and all your service needs.
Sincerely,
Kevin Carnahan
1-800-564-3075 Ext 706 Direct: 1-734-624-6555 Kevin@purityservice.com www.purityservice.com
References
10 Positive References For Purity
1-Name-Phone Number/ My Bank Branch Manager
2-Name-Phone Number/ My Accountant
3-Name-Phone Number/ My Insurance Agent / Including My Policy
4-Name-Phone Number/ Postive Reference Floors
5-Name-Phone Number/ Positive Reference Carpet Cleaning
6-Name-Phone Number/ Positive Reference Window Washing
7-Name-Phone Number/ Positive Reference Janitorial Supplies
8-Name-Phone Number/ Positive Reference Daily Janitorial Duties
9-Name-Phone Number/Positive Reference Daily Janitorial Duties
10-Name-Phone Number/ Positive Reference Residential Cleaning
Proposal/Contract
From: Purity Services, LLC 2011 Oak Wyandotte, Michigan 48192 1-800-564-3075 www.purityservice.com
Date: October 25th 2007
Proposal/Contract #471
Proposal submitted to
XXXXXXXXXXXXXXXXXXXXXXXXXX Customers Name Edited
Work to be performed at:
XXXXXXXXXXXXXXXXXXXXXXXXXX Three Locations Customers Name Edited
Purity Services, LLC agrees to perform all labor and provide all supplies necessary for the completion of the cleaning of: XXXXXXX Customers Name Edited using the attached cleaning specifications sheet as a guideline.
Work to be done (5) Five times a week, Between 4:00P.M and 6:00 A.M. Mon-Fri
The price is compiled by labor, management and supplies daily.
Four Janitors Daily From 4pm-3am Cost: $356.75
One Supervisor Daily From 4pm-3am Cost $96.00
Cleaning Supplies $45
Management Fee/ Profit Cost $50
Daily Service Tax Effective In Michigan 12-01-07 $33.00
Daily Total: $580.75
This contract is to be for one (1) year from the date of acceptance and renewed on a monthly basis thereafter. Either party may cancel with a (30) thirty days written notice to the other party at anytime.
All work is guaranteed to be specified, and the above work to be performed in accordance with the specifications submitted. Work to be done for the sum of Dollars ($12,583.00 Per Month) Twelve-Thousand Five Hundred-Eight Five 00/100 Dollars Per Month billed at the beginning of each month. Payment to be made to Purity Services,LLC payable and due by the 15th of the month. All Payments after due date are subject to standard late charge of, 2.25% pro-rated daily on all past due balances.
Any alteration or deviation from above specifications involving extra costs, will be executed only upon written orders, and will become an extra charge over and above the proposal price stated. All agreements contingent upon strikes, accidents, or delays beyond our control. Work to be done as stated, unless otherwise specified, by any "Act of God " Bad Weather Etc.
Respectfully submitted by: (Purity Services, LLC)
Per:______________________
Kevin Carnahan / President: Purity Services, LLC
Acceptance of Contract
The above prices, specifications and conditions are satisfactory and hereby accepted. You are authorized to do the work as specified. Payment will be made as outlined above.
Accepted by _________________________________ Date________________________
Signature____________________________________ Date________________________
Specifications
Cleaning Specifications for XXXCustomers Name Edited
Cleaning to be done as specified on a signed contract dated October 25th 2007, Proposal #0471
Work to commence upon request.
Cleaning to be done as follows:
-Vacuum all Carpet Areas / Floor Mats
-Remove all High Dust and Cobwebs
-Dust all Desks
-Empty all Waste Receptacles-Replace Liners
-Vacuum all Floor Mats
-Clean all Doors and Walls Around Light Switches to Remove Dirt and Finger Prints/ Spot Clean All Glass Stairway Areas / Spot Clean Inside Vestibule
-Clean All Lunchrooms, Sweep, Mop, Disinfect Surfaces
-Clean and Disinfect all Bathrooms
-Clean and Disinfect All Showers
-Sweep, Mop and Disinfect Bathroom Floors
-Refill all Bathroom Dispensers as needed
-Place all Garbage in Dumpster / Place All Recyclables In Designated Area
-Sweep up Front Entrance Area
-Clean, Disinfect and Polish Counter tops/ Formica and Workstations.
Special Request
Strip and Wax All Tile As Requested At .25 cents per square foot
Clean All Carpet As Requested At .10 cents per square foot.
Franchise Inclusion Letter
Coverall Cleaning Concepts, Jani-King, Maid to Order, Merry Maids, Servicemaster, House Doctors, The Maids
Have you heard of these franchises? They sound like big names, well they are. They are big corporate companies that do there best to have you as a customer.
What happens though is usually poor service and unfilled promises.
Let me tell you why not to hire a janitorial franchise.The average janitorial franchise costs $1500 to start, At Purity that is not even the cost of the training that each basic staff member receives yearly, or come to think about the work vans have more than $1500.00 in equipment in them to service your facility.
I just started cleaning last week for the franchise? Seems everyone is getting into the cleaning business these days. Purity has over 10 years of field training and the references to back it up.
References: A franchise owner will show you a long list of references, well in most cases they are franchise customers, just this franchise owner never cleaned any of them. Ask this person for references of places they have personally cleaned, then call on them. I mean it call them, you will get an honest opinion of this service provider.
The franchise owner will tell you "We have support from corporate office"?. We at Purity laugh at this. What they do as the franchise owner is support the corporate office by usually 10% of the monthly fee they charge you the customer. This fee returns back to the corporate office roughly for 3-6 months. In the cleaning business profits are usually only 8 to10 percent, that means for three months or longer these service owners are working for no profit whatsoever.
Would you work for no profit? Probably not, would you work for free? Probably not. What ends up happening usually is that
1-Taxes are not paid.
2- The cleaning becomes substandard
3- They start diluting or stop using the cleaning chemicals to make up for the cost.
4- They start cutting corners cut an hour off the cleaning time here, two hours there...etc, etc.
The list can go on and on.
So no profit, terrible service equals? You calling the corporate office, Then corporate promises you the world saying that we will solve the problem?. Here's where it gets real interesting. They sell the account again to another franchise owner, (they sell you the customer) to another newbie in our area. They collect 10% again for three months to six months and to make it fair they give the franchise owner that left, another account, and then collect 10% again..
The cycle never ends
Not included ? Most franchise companies do not include chemicals, paper supplies or equipment, read your service agreements carefully.Very Carefully! Why are these common things not included? Why do they not include a simple vacuum? Because the franchise owner cannot afford to purchase anything he/she has to pay the corporate office there percentages.
Say no to the franchise and say yes to Purity! Locally owned, operated and serving for over 10 years.
Our basic staff has more experience than the franchise owner. Oh yes before we forget roughly 1000 job references from places that we actually cleaned.
Sincerely,
Kevin Carnahan
Day 3 The Wait For Negotiations
This proposal was sent in on Friday. I called Mike to make sure he received it, He has. He told me I will surely hear something back on Monday.
Day 5- Call from corporate They want the price broken down by each building. Simply email it to them.
So with the quick work of a calculator, which I will demonstrate in the best language I can use.
The total contract price minus the taxes is $138,951 divided into 242,000 sq. ft gives me a 0.574 per square foot ratio. So multiplying the building sq.ft. by this rate will give me the yearly total for each building. Then divide each number by 12 months.
My Email Back -
Building-1 (flagship) $10,523.00 Monthly/ Tax 631.39 Monthly
Building 2- $574 Monthly /Tax $34.44
Building 3- $478.33 Monthly /Tax $26.69
Day 5 Continued.... I called my contact to see how the process is going. Fair to say, she says that the other service, which I will not mention is putting up a fight. The contract might not be awarded to the first of the year. She will have more information for me soon.
My thoughts......UGH!
|
Please send us your feedback on the web tutorial
| Support Area
Thank you for purchasing the tutorial. As promised you may click here to visit the IJCSA support board for this tutorial. You may ask any question regarding this tutorial or any questions pertaining to cleaning and janitorial business. Either I will personally answer your questions or another senior staffer from the association will.
See you there!
Kevin
|
|
|
|
